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Cancellation rights - information on exercising the right of withdrawal

The right to withdraw applies to all sales contracts for goods sold by KOLARZ GmbH (“Kolarz”) which are entered into with consumers within the meaning of the Austrian Consumer Protection Act (KSchG) and in the context of the Kolarz Webshop.



Right of withdrawal

You are entitled to withdraw from this contract within fourteen days without specifying any reasons

for this. The right of withdrawal applies for fourteen days from the day on which you or a third party appointed by you, who must not be the carrier, took possession of the last partial shipment or the last item.

To exercise your right of withdrawal, please either write to the following address:

KOLARZ GmbH, Hauptstraße 103, 2384 Breitenfurt b. Wien, Austria/Europe,
email:, or fax: +43 2239 3983.

Please state clearly (in your letter sent by post, fax or email) that you would like to withdraw from this contract. You can use the attached withdrawal form as your template, but this is not essential.

After you withdraw

If you withdraw from this contract, we shall repay to you all payments that you have made to us, including shipping costs (with the exception of any additional costs arising from you choosing a type of delivery other than the lowest-price standard type of delivery we have selected), and do so immediately or, at the very latest, within fourteen (14) days from the day on which we received your decision to withdraw from the contract. To make this repayment, we shall use the same payment method that you used for the original transaction, unless we expressly agree otherwise with you; you will not be charged any fees for this repayment under any circumstances. We can refuse to make the repayment until we have received the goods back from you or you have provided us with evidence that you have sent back the goods, depending on which is earlier.

You must return or hand over the goods immediately, and in no case later than 14 days from the day on which you tell us that you wish to withdraw from the contract, to/at:

KOLARZ Logistik Center
Industriestraße V/1
7052 Müllendorf

To meet the stipulated deadline, you must return the goods within the 14 day-period set.

You shall pay the immediate costs of returning the goods.

You will only be required to cover any loss in value of the goods if this loss in value can be attributed to you taking unnecessary action to check the quality, properties and functionality of the goods.


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